How to receive and make calls through the bot @siptg

SIP.TG service allows you to receive and make calls from your personal or work number via Telegram messenger using a special account @siptg.

This guide will help you understand the order of making calls and tell you about important settings.
On this page:
  • Obtaining settings for making calls
  • Checking the privacy settings
  • Incoming calls
  • Outgoing calls
  • Setting up the method of outgoing calls
  • Calling a second line and transferring the call
Note: If you are using the free Roaming scheme, these instructions will be redundant, as the Roaming scheme does not have the step of receiving settings and outgoing calls. See instructions for scheme Roaming

Getting the settings in the bot to make calls

If you do not set up and pay for the SIP.TG service yourself, you will receive a special message in a dialogue with your account administrator, in which you must press the "Receive" button within 5 minutes:
Setting up a Telegram bot to call from your number (mobile or landline)
After pressing the button, the message changes to the following:
Calls via Telegram bot from your number (mobile or landline)
Setup is complete! Press the "Enter phone number" button to open a dialog with the @siptg account, which will handle all call requests.

If you administer your own SIP.TG-account, after adding the required SIP-accounts to start the calls, just go to the @siptg account.

Checking the privacy settings

Add @siptg account to your contact list and make sure your Telegram account does not have restrictions on receiving calls from @siptg account.

Open Menu → Settings → Privacy → Voice Calls in the Telegram app and select All (or add @siptg user to Always Allow).

Incoming calls through the bot

Incoming calls are received from @siptg account. A separate message containing the phone number (optionally also the name) of the caller will be sent simultaneously with the call. The message may additionally contain buttons for navigating through the voice menu (can be used in the voice menus).
Calls via Telegram bot from your number (mobile or landline)

Outgoing calls through the bot

To make a call, send the phone number in a normal message to the @siptg account. From there, depending on your settings, one of the options is possible.
Method 1: Call via Callback
An incoming call is received and you have to answer it. After answering it, a connection to the dialed number is started.

Calls via Telegram bot using the Callback method
Robot @siptg calls you back immediately and sends you a DTMF keypad, which may come in handy when calling
Method 2: Call via Invite (default)
The bot will send a message asking you to make an outgoing call. Call the bot immediately as a normal Telegram user - it will connect to the number you just sent it.
Calls via Telegram bot using the Invite method

Setting up the method of outgoing calls

You can change the method of outgoing call in the mode settings /softphone of our bot @siptg_bot.

To do this, contact the bot @siptg_bot, activate it with the command /start, type the message /softphone or select the appropriate item in the bot menu.

You can also get to the settings at this link.

Settings buttons will appear:
Setting up a way to call via Telegram bot from your number (mobile or landline)
Press the Callback button to change the current outgoing call method.
Other settings should not be changed without understanding their purpose.

Calling a second line and transferring the call

During the call, you can send a message to the @siptg account with the phone number to call the second line. You will receive a message with options.

Transfer - transfer the conversation with the other party to a colleague with the dialed number;

Switch - switch the other party "on hold" and connect to the other party by the second number (switching back is also possible).

After switching a new button Finish appears - if this button is pressed the conversation with the active party is ended, and the party on hold becomes the active party.

An incoming call during a conversation also falls on the second line. In this case there is another action - Reject: it ends the incoming call without interrupting the ongoing conversation.