How to receive and make calls through your @siptg account
Through a special Telegram account @siptg you can receive and make calls from your SIP accounts or receive forwarded calls from your phone numbers (mobile or landline).
This instruction will help you understand the procedure for receiving or making calls and tell you about important settings.
This instruction will help you understand the procedure for receiving or making calls and tell you about important settings.
On this page:
- Getting settings for making calls
- Checking your privacy settings
- Incoming calls
- Outgoing calls
- Setting up the outgoing calling method
- Second line call and call transfer
Note: If you are using the free Roaming scheme, this instruction will be redundant, since the Roaming scheme does not include the step of receiving settings and outgoing calls. See instructions for the Roaming scheme
Getting settings in the bot for making calls
If you do not set up and pay for the SIP.TG service yourself, then in a dialogue with a colleague administrator of your account you will receive a special message in which you must click the “Receive” button within 5 minutes:
After pressing the button, the message changes to the following:
The setup is complete! Click the “Enter phone number” button to open a dialogue with the @siptg account, which will process all call requests.
If you administer your SIP.TG account yourself, then after adding the necessary SIP accounts, to start making calls, just go to the @siptg account.
If you administer your SIP.TG account yourself, then after adding the necessary SIP accounts, to start making calls, just go to the @siptg account.
Checking your privacy settings
Add the @siptg account to your contact list and make sure that on your Telegram The account does not have restrictions on receiving calls from the @siptg account.
Open in the app Telegram Menu → Settings → Privacy → Voice calls and choose an option All (or add @siptg to the “Always Allow” section).
Open in the app Telegram Menu → Settings → Privacy → Voice calls and choose an option All (or add @siptg to the “Always Allow” section).
Incoming calls via bot
Incoming calls come from the @siptg account. Simultaneously with the call, a separate message will be sent containing the phone number (optionally also the name) of the caller. The message may additionally contain buttons for navigating through the voice menu (can be used in voice menus).
Outgoing calls via bot
To call, send the phone number as a regular message to the @siptg account. Then, depending on your settings, one of the options is possible.
Method 1: Call via Callback
There will be an incoming call that you need to answer. After answering, the connection to the dialed number will begin.
There will be an incoming call that you need to answer. After answering, the connection to the dialed number will begin.
The @siptg robot immediately calls you back and sends you a DTMF keyboard, which may be useful when calling
Method 2: Call via Invite (default)
The bot will send a message asking you to make an outgoing call. Immediately call the bot as a regular user Telegram — he will connect you to the number you just sent him.
The bot will send a message asking you to make an outgoing call. Immediately call the bot as a regular user Telegram — he will connect you to the number you just sent him.
Setting up the outgoing calling method
You can change the outgoing call method in the mode settings /softphone our bot @siptg_bot.
To do this, contact the bot @siptg_bot, activate it with the command /start, type a message /softphone or select the appropriate item in the bot menu.
Also You can get to the settings using this link.
Settings buttons will appear:
To do this, contact the bot @siptg_bot, activate it with the command /start, type a message /softphone or select the appropriate item in the bot menu.
Also You can get to the settings using this link.
Settings buttons will appear:
Click the Callback button to change the current outgoing call method.
It is not recommended to change other settings without understanding their purpose.
It is not recommended to change other settings without understanding their purpose.
Second line call and call transfer
During a conversation, you can send a message to the @siptg account with a phone number to call on the second line. In response, you will receive a message with options for action.
Transfer — transfer the conversation with the interlocutor to a colleague with the dialed number;
Toggle — switch the interlocutor “on hold” and connect to the subscriber on the second number (switching back is also acceptable).
After switching, a new button will appear To complete — when pressed, the conversation with the active interlocutor will end, and the “on hold” interlocutor will become active.
An incoming call during a conversation also goes to the second line. In this case, another action appears - reject: It ends the incoming call without interrupting the current conversation.
Transfer — transfer the conversation with the interlocutor to a colleague with the dialed number;
Toggle — switch the interlocutor “on hold” and connect to the subscriber on the second number (switching back is also acceptable).
After switching, a new button will appear To complete — when pressed, the conversation with the active interlocutor will end, and the “on hold” interlocutor will become active.
An incoming call during a conversation also goes to the second line. In this case, another action appears - reject: It ends the incoming call without interrupting the current conversation.