Gateway mode
In Gateway mode it is possible to receive and make parallel calls through Telegram-company account (up to 100 simultaneous calls). Calls pass through an office or virtual SIP-PBX, where they are distributed among employees according to the required logic.
An ideal solution for sales and support departments of companies communicating with customers or partners via Telegram.
Get a Huge Audience Telegram-users directly in their ATS
Gateway implementation scenario
Get a new one Telegram-account (or use an existing one) to receive and make calls, connect the Gateway to it via @siptg_bot
You configure the routing of incoming and outgoing calls through the Gateway line on the PBX, and if desired, connect the line to the CRM system you are using.
Mention in the contacts section, as well as in your Telegram- channels or bots that you are receiving voice calls to the corresponding account.
Tested with systems:
Pricing
The cost of using the Gateway mode depends on the number of lines required for parallel calls. The number and duration of calls on each line is not limited.
The cost of one line is 600 rubles/month.
Minimum 2 lines can be issued.
The cost of one line is 600 rubles/month.
Minimum 2 lines can be issued.
It is possible to test using the Free or Trial tariffs (100 rubles for 1 week).
Do you need an enterprise license? Write to info@sip.tg
Frequent Questions
It's really reliable. Infrastructure and resiliency Telegram some of the best in the world. To establish calls to central servers Telegram Only a short call occurs, after which the call is routed through the Relay server infrastructure, or even goes directly through a p2p connection. Voice call transmission algorithms for Telegram adapted even to work with a weak and unstable Internet connection.
The infrastructure of SIP.TG servers for “landing” calls to SIP-PBX has already been deployed in data centers in Moscow, Frankfurt, Amsterdam, London, Washington, Minsk and is quickly scalable if necessary.
The service has been operating since 2019, during which time many scenarios for its use have been debugged.
The infrastructure of SIP.TG servers for “landing” calls to SIP-PBX has already been deployed in data centers in Moscow, Frankfurt, Amsterdam, London, Washington, Minsk and is quickly scalable if necessary.
The service has been operating since 2019, during which time many scenarios for its use have been debugged.
All settings on the SIP.TG side are carried out through our manager Telegram-bot @siptg_bot. Gateway mode is paid at the Gateway tariff. Read more about setting up Gateway mode in the documentation.
The main advantage of the Gateway is that a user from any country can call a business via Telegram for free. After which this user can call back without restrictions. Also, if there has already been some correspondence with the user through the Gateway account, then you can call him without fear of a ban from Telegram.
The Gateway is not suitable for outgoing cold calling using a database of phone numbers. Telegram anti-spam algorithms do not allow making a large number of outgoing calls to users with whom there has been no prior correspondence, from whom there has not been a first call, and whose contact list does not include your account.
Tell our support service about the nature of your company's calls, and we will tell you in more detail how calls via Telegram can be adapted to your business.
The Gateway is not suitable for outgoing cold calling using a database of phone numbers. Telegram anti-spam algorithms do not allow making a large number of outgoing calls to users with whom there has been no prior correspondence, from whom there has not been a first call, and whose contact list does not include your account.
Tell our support service about the nature of your company's calls, and we will tell you in more detail how calls via Telegram can be adapted to your business.
Yes, please contact support for details. For large companies and telecom operators we have a special offer.
Certainly. Our support team regularly answers user questions on a first-come, first-served basis. If you would like to book time for personal assistance with setting up or implementing SIP.TG, or you need regular technical support for our solution, we provide paid priority technical support and consulting services, and we also offer enterprise licenses.
No. We do not provide corresponding services.
No. As far as we know, no other popular messenger except Telegram does not simultaneously support multi-channel for calls (Whatsapp does not have multi-channel) and gateways to SIP telephony; their calls are not so stable and are not so well adapted to a weak Internet connection. Telegram the best messenger for voice calls today and the best messenger for business.
Our gateway works with all office and virtual PBXs. Registration with such PBXs as Asterisk, 3CX, Panasonic, Oktell, FreeSWITCH, SipXecs, Yate, FreePBX and many others is supported. Depending on the hardware configuration, there may be some differences in the connection order, but in general there should be no problems.
Learn more about supported SIP registration types
Learn more about supported SIP registration types
Doesn't use it. Our solution is based on our own code that supports the WebRTC protocol, it is perfectly compatible with the modern software core Telegram. Problems with the tg2sip library related to the end of support for old OPUS codecs in Telegram-customers have nothing to do with us.
Read more about how SIP.TG can replace a solution based on tg2sip
Read more about how SIP.TG can replace a solution based on tg2sip
Data privacy
The SIP.TG server infrastructure is secure, stable and productive. But if there are special requirements for the confidentiality of call and account data, or the need to process a huge number of calls with a performance guarantee, we allow you to deploy the infrastructure for the Gateway on your own modules.
