Telegram gateway is extremely convenient if your audience needs the ability to make free calls to your company from anywhere in the world via Telegram. Its use is not only comfortable for Telegram users, but can significantly reduce your company's international telephony costs and simplify its infrastructure.
Your company employees will also be able to make outgoing calls on behalf of the company's Telegram account (but not mass cold calls).
The ability to receive calls via Telegram can seamlessly complement business processes in the following industries, for example:
- International trade
- Logistics
- Tourism
- Telemedicine
- Recruiting
- Banking
- Education
- Consulting
- Hotlines
- Call Centers
The link to the Telegram account for calling your company can be placed in company blocks on the website, in support bots and chats, Telegram channels and communities, on product packaging, ATMs, etc.
If your company already promotes its products or services on Telegram, or if you communicate with your users through Telegram bots, then adding voice calls is also a good idea, gives you a significant competitive advantage and increases conversion rates. Communicating by voice often takes much less time and effort on the part of the caller, while being more informative, and many customers will prefer this method of communication.
Also, the implementation of a gateway greatly increases the privacy of conversations.