The SIP.TG Telegram Gateway for voice calls connects as a standard SIP trunk to any SIP PBX and allows you to receive and make many simultaneous calls through a single company Telegram account.
Use the popularity, convenience and reliability of Telegram for your business!
Telegram Gateway for voice calls to PBX (SIP trunk)
Prepare Telegram account for receiving calls
Through @siptg_bot create a session in the section /gateway, get SIP trunk details or use another method of communication with the PBX
Set up call routing on the PBX and/or CRM system, test the flow of calls
All settings can be done independently.
If you have any questions, please contact our support service.
If you have any questions, please contact our support service.
Pay the required tariff (Start or Business)
Let everyone know that you are now accepting calls via Telegram
Implementation scenario
Advantages Telegram-gateway
Significant savings on international telephony
- Being in another country, roaming or emigrating is no longer a barrier to voice communication with business
- No restrictions on the number or duration of calls
- Ability to make outgoing calls to your clients
Suitable for help desks and sales departments of any size
- Supports up to 100 simultaneous conversations through one Telegram account
- Easy integration with support bots, crm or helpdesk systems, websites, online chats or other software
- Works with almost any CRM system
Convenience for customers, increasing the level of service and advertising conversion
- Business calls are now free from anywhere in the world
- You can call from any of your devices, computer or tablet, not just your phone
- Many additional functions (DTMF, auto answer, etc.)
- High degree of call privacy
- Perfectly complements any advertising or sales channel in Telegram
Quick connection to any PBX (Asterisk, 3CX, FreePBX, Oktell, FreeSWITCH, etc.)
- Connects like a standard SIP trunk in a few minutes
- Does not require major changes to the existing telephony infrastructure
- DTMF keyboard is supported for interacting with the PBX voice menu
- The logic for processing and making calls on the PBX side is retained, as well as the ability to record calls
Applicable in all industries
International trading
Recruiting
Consulting
Call Centers
Fintech
Tourism
Hotlines
Private calls
Logistics
Telemedicine
Education
Pricing
The number of lines means the number of simultaneous conversations through the connected Telegram-account. The number and duration of calls on each line is not limited. Setting up and testing is possible with the Free plan. Payment is possible by cards of any payment systems or by invoice for legal entities.
Gateway-Start
- for small and medium businesses
- technical support on a first-come, first-served basis
Tariff
Gateway-Business
- for medium and large businesses
- task analysis, configuration design, implementation assistance
- priority support
- possibility of flexible change of the number of lines during peak loads
from 2 to 5 lines
Tariff
the price for 1 line depends on the payment term:
from 10 lines
from 200.00 EUR/month
For assistance in setting up or preliminary cost calculation for the Business tariff, please contact our support service or partners. We provide discounts to non-profit and educational institutions.
12 months = 4.80 EUR/month
3 months = 8.00 EUR/month
1 months = 12.00 EUR/month
Frequent Questions
You can pay for our services in a variety of ways, including bank cards, PayPal, cryptocurrency and bank transfers.
To work with legal entities, we have representative offices in Russia, Kazakhstan, Armenia, Kyrgyzstan and Uzbekistan. Contact support @siptg_support to find out more.
If you want to become our representative in your country, also write to us in support @siptg_support.
To work with legal entities, we have representative offices in Russia, Kazakhstan, Armenia, Kyrgyzstan and Uzbekistan. Contact support @siptg_support to find out more.
If you want to become our representative in your country, also write to us in support @siptg_support.
Telegram-the gateway is extremely convenient if your audience needs the ability to call your company for free from anywhere in the world via Telegram. Its use is not only convenient Telegram-users, but can significantly reduce the company’s international telephony costs and simplify its infrastructure.
Employees of your company will also be able to make outgoing calls on behalf of Telegram-company account (but not mass “cold” calling).
Ability to receive calls via Telegram can organically complement business processes, for example, in the following industries:
Link to Telegram-an account for calls to your company can be placed in company blocks on the website, in bots and support chats, Telegram-channels and communities, on product packaging, ATMs, etc.
If your company is already promoting its products or services in Telegram, or you communicate with your users through Telegram-bots, then adding the ability to voice calls is also a good idea, it gives a significant competitive advantage and increases conversion. Voice communication often takes much less time and effort from the caller, and is more informative; many clients will prefer this method of communication.
Also, the introduction of a gateway significantly increases the privacy of conversations.
Employees of your company will also be able to make outgoing calls on behalf of Telegram-company account (but not mass “cold” calling).
Ability to receive calls via Telegram can organically complement business processes, for example, in the following industries:
- International trading
- Logistics
- Tourism
- Telemedicine
- Recruiting
- Banking
- Education
- Consulting
- Hotlines
- Call Centers
Link to Telegram-an account for calls to your company can be placed in company blocks on the website, in bots and support chats, Telegram-channels and communities, on product packaging, ATMs, etc.
If your company is already promoting its products or services in Telegram, or you communicate with your users through Telegram-bots, then adding the ability to voice calls is also a good idea, it gives a significant competitive advantage and increases conversion. Voice communication often takes much less time and effort from the caller, and is more informative; many clients will prefer this method of communication.
Also, the introduction of a gateway significantly increases the privacy of conversations.
It is often convenient to create a separate Telegram-account and give it a clear username with the name of your company (for example @somecompany_calls).
But in some cases it may be convenient to register Telegram-account to the same number that users are already calling you on.
The number for registering a telegram account must support the ability to receive SMS, and a message with a confirmation code will be sent to it.
IMPORTANT: If you're starting Telegram- your account is only for calls, then do not forget to renew it and activate it with your telecom operator. Many telecom operators take back the numbers and can resell them to other customers if they are not used for a long time.
A convenient solution may be to purchase a virtual number to register an account on Fragment platform, so it will not be tied to a telecom operator.
But in some cases it may be convenient to register Telegram-account to the same number that users are already calling you on.
The number for registering a telegram account must support the ability to receive SMS, and a message with a confirmation code will be sent to it.
IMPORTANT: If you're starting Telegram- your account is only for calls, then do not forget to renew it and activate it with your telecom operator. Many telecom operators take back the numbers and can resell them to other customers if they are not used for a long time.
A convenient solution may be to purchase a virtual number to register an account on Fragment platform, so it will not be tied to a telecom operator.
Connect and configure Telegram-account for calls on the SIP.TG side are made through our manager Telegram-bot @siptg_bot. Some settings must be made on the PBX side.
Read more about setting up the Gateway on the @siptg_bot side
More information about the principle of configuration on the PBX side
Read more about setting up the Gateway on the @siptg_bot side
More information about the principle of configuration on the PBX side
If you do not plan to process text messages (for example, through the system hotline.tg), coming to the Gateway account, so that users do not write their questions to the accounts in text form, in the Gateway settings you can activate the Auto Reply function and set the text of the message, which will explain to users that this account is intended only for calls. This message will be instantly sent automatically in response to any user message.
Learn more about setting up Auto Reply
Learn more about setting up Auto Reply
Can. Keyboard display is activated via @siptg_bot in the Gateway settings. The keyboard is sent to the user as a message during a call; to use it, just return to the chat with the Gateway account.
Learn more about DTMF keyboard activation
Learn more about DTMF keyboard activation
Can. The format of internal numbers is specified through the number conversion rules. If the user's message matches the specified extension mask, the call will be redirected directly to this number. About the rules for converting numbers
You can also link several SIP accounts to one Gateway account, in which case the line to call will be automatically selected (depending on the entered number and the specified number conversion rules), or the user will be able to select a line to make a call (if two or more accounts meet the condition).
Learn more about selecting a line when calling
You can also link several SIP accounts to one Gateway account, in which case the line to call will be automatically selected (depending on the entered number and the specified number conversion rules), or the user will be able to select a line to make a call (if two or more accounts meet the condition).
Learn more about selecting a line when calling
With almost anyone where there is telephony. To integrate the Gateway with CRM, it is enough that your telephony module (PBX) supports the function of connecting external numbers (it was not locked to the use of one telecom operator), or it had the ability to connect another external SIP connector.
Features of integration with a specific system lie in the extent to which the system is designed to work with several incoming and outgoing lines (if you need to call both regular telephony and telegram from one system).
Read more about gateway integration with CRM systems
Features of integration with a specific system lie in the extent to which the system is designed to work with several incoming and outgoing lines (if you need to call both regular telephony and telegram from one system).
Read more about gateway integration with CRM systems
Telegram bots do not have the ability to receive and make calls, so
If you already use a bot for support or sales, it is often convenient to add an offer to call the calling account in the bot’s welcome message or contact block.
For integration with other software products, please contact support. For large companies and telecom operators we have a special offer.
If you already use a bot for support or sales, it is often convenient to add an offer to call the calling account in the bot’s welcome message or contact block.
For integration with other software products, please contact support. For large companies and telecom operators we have a special offer.
If you use systems for collaborative communication through CRM (Wazzup, Radist, Hotline.tg, Textback, etc.) linked to full Telegram-accounts, then the ability to call remains in the profile of these accounts.
By adding a gateway to the ones in use Telegram-accounts can make calls through the PBX, record conversations, link them to a contact card in CRM, and distribute calls between employees.
By adding a gateway to the ones in use Telegram-accounts can make calls through the PBX, record conversations, link them to a contact card in CRM, and distribute calls between employees.
It's really reliable. Infrastructure and resiliency Telegram some of the best in the world. To establish calls to central servers Telegram only a short call occurs, after which the call is routed through the relay server infrastructure, or goes directly through a p2p connection. Voice call transmission algorithms for Telegram adapted even to work with a weak and unstable Internet connection.
The infrastructure of SIP.TG servers for “landing” calls to SIP-PBX has already been deployed in data centers in Moscow, Frankfurt, Amsterdam, London, Washington, Tashkent, Minsk and is quickly scalable if necessary.
The service has been operating since 2019, during which time many scenarios for its use have been debugged.
The infrastructure of SIP.TG servers for “landing” calls to SIP-PBX has already been deployed in data centers in Moscow, Frankfurt, Amsterdam, London, Washington, Tashkent, Minsk and is quickly scalable if necessary.
The service has been operating since 2019, during which time many scenarios for its use have been debugged.
The main advantage of the Gateway is that a user from any country can call a business for free through Telegram to his regular PBX, and many users can call simultaneously to one Telegram-account. The user who called can be called back without restrictions. Also, if there has already been some correspondence with the user through the Gateway account, then you can call him without fear of a ban from Telegram. Moreover, all calls can be recorded and analyzed on the PBX.
The Gateway is not suitable for outgoing cold calling using a database of phone numbers. Anti-spam algorithms Telegram They are not allowed to make a large number of outgoing calls to users with whom there was no prior correspondence, from whom there was no first call, and also in whose contact list your account is not present.
Tell our support service about the nature of your company's calls, and we will tell you in more detail how you can tailor calls through Telegram to your business.
The Gateway is not suitable for outgoing cold calling using a database of phone numbers. Anti-spam algorithms Telegram They are not allowed to make a large number of outgoing calls to users with whom there was no prior correspondence, from whom there was no first call, and also in whose contact list your account is not present.
Tell our support service about the nature of your company's calls, and we will tell you in more detail how you can tailor calls through Telegram to your business.
Certainly. Our support team regularly answers user questions on a first-come, first-served basis. If you would like to book a time for personal assistance with setting up or implementing SIP.TG, or you need regular technical support for our solution, we provide paid priority technical support, setup assistance and consultation.
No. As far as we know, no other popular messenger except Telegram does not simultaneously support multi-channel for calls (Whatsapp does not have multi-channel) and gateways to SIP telephony; their calls are not so stable and are not so well adapted to a weak Internet connection. Telegram the best messenger for voice calls today and the best messenger for business.
Our Gateway works with all office and virtual PBXs, as it is connected in the form of a regular SIP trunk; this is an absolutely standard procedure for almost any PBX. For example, registration with such PBXs as Asterisk, 3CX, Panasonic, Oktell, FreeSWITCH, SipXecs, Yate, FreePBX and many others is supported. Depending on the hardware configuration, there may be some differences in the connection order, but in general there should be no problems.
Learn more about supported SIP registration types
Learn more about supported SIP registration types
Doesn't use it. Our solution is based on our own code that supports the WebRTC protocol, it is perfectly compatible with the modern software core Telegram. Problems with the tg2sip library related to the end of support for old OPUS codecs in Telegram-customers have nothing to do with us.
Read more about how SIP.TG can replace a solution based on tg2sip
Read more about how SIP.TG can replace a solution based on tg2sip
Data privacy
The SIP.TG server infrastructure is secure, stable and productive. But if there are special requirements for the confidentiality of call and account data, or the need to process a huge number of calls with a performance guarantee, we allow you to deploy the infrastructure for the Gateway on your own modules.
The SIP.TG platform can be transparently integrated with any existing infrastructure and products of telecom operators and large companies.
We invite PBX vendors, system integrators, telecom operators and bloggers to cooperate. Tell us about yourself and find out the rules of our affiliate program.
We invite PBX vendors, system integrators, telecom operators and bloggers to cooperate. Tell us about yourself and find out the rules of our affiliate program.
