In SIP.TG, there is a separation of roles:
/billing
section of the @siptg_bot bot, setting the address and name of the buyer, as well as the tax number.For simplified interaction, the Customer and Payer can be the same person, meaning the subscription is paid for and used by the same Telegram account.
The main subscription management takes place in the /subscriptions
section of the @siptg_bot bot. Here, active and available subscriptions are displayed as buttons. Clicking on a button with an available subscription will display its description and connection buttons, while clicking on an active subscription button will show its current parameters, expiration date, and action buttons: “Change”, “Renew” or change the “Auto-renewal” status.
Screenshot of the subscriptions section
To change a specific option (for example, the number of SIP accounts or the duration of call recording), on the subscription connection or change screen, simply click on the button with its current value. The bot will prompt you to enter a new value and will indicate the acceptable values.
All options and the subscription currency are selected by the Payer. If the Customer and Payer are different users, then changing subscription options by the Customer may be restricted.
The subscription is tied to a specific currency, which the Payer chooses when first issuing an invoice. You cannot change the subscription currency later. Payment methods are configured in the /billing
section of the same bot — here you also specify:
In some cases, the bot may request additional country verification if a payment method with tax status verification is selected. Without passing such verification, payment will be refused.
SIP.TG supports various payment systems:
If necessary, you can change (expand or reduce) an already active subscription. However, the expiration date behaves differently:
This mechanism avoids complex recalculations and immediately accounts for the total cost.
To change a subscription, go to the /subscriptions
section, click “Configure subscription” and select new parameters.
SIP.TG sends notifications to the Payer several days before the subscription expires:
Automatic renewal maintains all current subscription options and extends them for the same period. If there are insufficient funds in the balance, automatic withdrawal may not go through, and the subscription will not be renewed.
In the /balance
section of the @siptg_bot bot, there is an internal balance of SIP.TG. It serves for:
You can top up the balance by any amount convenient for you, and it will be spent on subscription payment according to the selected options.
With regular use of services, it is convenient to keep an amount sufficient for the next renewal on the balance. This way, you avoid unexpected subscription stops in case of card withdrawal failure.
I had a trial plan or starter plan. Now I only see 'Softphone', 'Gateway', and 'Free'. What should I choose?
Previously, there were indeed “trial”/“starter” plans. Now everything has been replaced with three subscriptions:
If you want to connect your Telegram for incoming/outgoing calls through a PBX (SIP trunk), choose “Gateway”. If you need to connect IP telephony/PBX accounts to Telegram for personal or team calls, use “Softphone”.
How to transfer a subscription from one Telegram account to another?
It is not possible to transfer a subscription. In exceptional cases it is possible to terminate the subscription with crediting of funds to the balance in proportion to the unused validity period of the old subscription.
To check the possibility, write to support @siptg_support from the account on which the subscription is paid, indicating:
Support will check if the subscription can be interrupted and report the results.
In some cases, it’s easier to assign SIP accounts to another user than to transfer the entire subscription.
Subscription renewal and auto-payment cancellation: how does it work?
By default, after paying for a subscription, auto-renewal is enabled (if you saved a card or have a positive balance). A few days before the end of the next period, the bot tries to renew the subscription automatically.
/subscriptions
section, select the active subscription, and uncheck “Auto-renewal”.What payment options are available (monthly, quarterly, yearly)?
In the /subscriptions
section of the @siptg_bot bot, you can choose the payment period: 6 months (no discounts), 12 months (10% discount), or 36 months (30% discount). For the “Gateway” and “Softphone” subscriptions, monthly payment is not directly provided, but you can pay for six months and opt out of auto-renewal.
If you need more flexibility (for example, monthly or quarterly), our partners can help — for more details, see Contact a Partner.
Money is being withdrawn, but I don't understand for which number or account. How can I find out?
/subscriptions
to see active subscriptions and their renewal date.Can I pay in another currency?
In the /paysystem
section of the bot, you can choose the payment method (bank cards, PayPal, cryptocurrency, invoice for legal entities, etc.).
Your VAT number is not listed on the invoice. Where can I find it out?
We are currently not a VAT payer and no VAT is charged on the services.
Activated Softphone subscription for an employee, assigned the employee as a Softphone User, but the account does not work / works with limitations
There is a confusion between the roles of SIP Account Owner, SIP Account User, Customer and Payer. In the described case, the employee is considered as a Customer (because a subscription was activated in his name), and the SIP account owner (the one who assigned the employee as a User) is considered as a Payer.
Since the subscription does not apply to the Payer (if the Customer and the Payer are different persons), the SIP Account Owner is remaining with a free subscription, so he cannot assign Users to his SIP accounts.
In order for there to be no restrictions, the Softphone Subscription Customer must strictly be a SIP Account Owner.
See more at Owner and user roles of SIP account.
If you still have questions, contact us for help. For more details, see How to Get Help.